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Policies

Neo Car Audio is dedicated to bringing you the latest technology in high quality iPod / car stereo integration. All of our products come with a minimum 1 year warranty, and a full 30 -Day Satisfaction Guarantee policy. All products may be returned within 30 days of purchase, to ensure that customer satisfaction is made on every purchase.

Our Customer Service Experts are here to assist you with any questions you may have about products, vehicles, or compatibility before, during, and after your purchase. Your satisfaction is our number one priority.

Liability
NeoCarAudio.com shall not be liable for any consequential, incidental and contingent damages arising from, but not limited to, the sale, transportation, installation, use or repair of its products. NeoCarAudio.com cannot guarantee a vehicle or vehicle's electronic components to be compatible with any of its products due to the large variation in OEM systems. Customer shall be responsible in selecting a reputable installer with current liability insurance to cover any damage that may arise through installation of Neo Car Audio audio products and/or your vehicle. Neo Car Audio listing and any recommendation of facilities shall not constitute as a ground for any liability. Notwithstanding any other provision of this agreement, Neo Car Audio' maximum combined liability shall be limited to the payments made by the facilitator under this agreement for the specific product that caused the alleged damages.

Backorders
Backorders will be shipped when they become available. Some items may require prepayment.

Dispute Resolution
Neo Car Audio agrees to provide all reasonable methods to resolve any disputes or discrepancies. You also acknowledge and agree that you as the Authorized User or the Cardholder will not initiate any chargeback or claim procedure with our Merchant Bank or your creditor without obtaining a special confirmation number from us to verify that you provided us with the opportunity to resolve the claim or dispute, even if we were unable to provide a resolution.

Damaged Items
Inspect your parcel carefully. If you receive an item damaged, notify the delivery company immediately. Do not discard any of the box, shipping label, packing material, or broken items. The delivery company must pickup the damaged goods and provide you with a claim number. You may provide us the claim number so we can follow up on the claim status - this may take up to several weeks. We are unable to send our replacement items until the claim is approved, or a payment is made for the 2nd shipment. We will issue a refund to your account promptly upon receiving reimbursement from the shipper.

Returns and exchanges on NeoCarAudio.com Products
To return an item you must notify us within thirty (30) days of receipt of your order to obtain a return merchandise authorization (RMA). Neo Car Audio cannot accept packages without an RMA number. RMA number must be clearly marked on the outside of the box. The product must be received by us, in the original condition, with a full description of why the merchandise was returned, with respect to the product(s) with-in fifteen (15) business days of the notification. We will refund your merchandise purchase price, less shipping and a fifteen percent restocking fee. We will not accept merchandise returned COD or returned without an RMA number. All parts returned must be in the original and resalable condition in the original packaging. You must use an insured carrier service with a tracking number. Please provide us with return information when available. Refunds should appear typically with-in 5-7 days on your credit card statement. Returning a product without an RMA number waives our responsibility of having to issue a refund, even if proof of delivery is available, due to our inability to match your purchase with the return; consequently leading to your loss of both the merchandise and any refund.

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